All Articles for Tag
World of PUG Blog January 14, 2026
FEATURE: Playable Brands – A Manifesto
Loyalty is not disappearing. It is being displaced.About the AuthorSteve Bocska is the CEO of PUG
World of PUG Blog December 5, 2025
FEATURE: Merkle Says QSR Loyalty Is Changing. I Say It Isn’t Changing Nearly Enough.
The uncomfortable truth about QSR loyalty: it isn’t broken because of customers. It’s broken because of
World of PUG Blog October 17, 2025
FEATURE: The Future I Warned You About Just Arrived — at Walmart
The AI shopping assistant takeover is no longer theoretical. It's here, and it's determined to make traditional brand
World of PUG Blog July 15, 2025
FEATURE: Loyalty is Dead. Google Just Killed It.
by Steve Bocska AI assistants are taking control of the customer journey—and if brands don’t act fast,
World of PUG Blog July 8, 2025
10 Customer Loyalty Program Ideas to Thrill Your Customers
Customer loyalty programs are the secret sauce for thriving businesses. At PUG Interactive, we've seen firsthand
FEATURE: Albertsons for U: Why Loyalty Shouldn’t Be Automatic (or Forgettable)
by Steve BocskaA Bold Prediction: Loyalty Lost in Plain SightA recent strategic shift for Albertsons “for U”
World of PUG Blog March 28, 2025
The ROI of Real Engagement: Why Gamification Is No Longer a Nice-to-Have
by Steve BocskaIt’s no secret that I feel customer loyalty programs are fundamentally broken. Despite decades of
World of PUG Blog February 20, 2025
FEATURE: Where’s the Beef in Portillo’s Loyalty Strategy? Why Going App-less Could Leave Customers Cold
by Steve Bocska Most loyalty and marketing analysts take the easy road. They wait until a program
World of PUG Blog October 10, 2024
Missing the Sweet Spot: How Dunkin’ Rewards Falls Short of Loyalty Perfection
by Steve BocskaAmong the behemoth fast food and coffee chains of the world, loyalty programs have become
World of PUG Blog August 28, 2024
Unwrapping Chipotle Rewards: The Magic and the Misses
by Steve BocskaHaving spent decades in the trenches of video game design and customer engagement, I’ve seen