All Articles for Tag
World of PUG Blog September 12, 2025
How to Boost Customer Retention Through Loyalty
Customer retention is the lifeblood of successful businesses. At PUG Interactive, we've seen firsthand how loyalty
World of PUG Blog September 11, 2025
Choosing the Right Gamification Platform for Your Business
Gamification platforms for business are revolutionizing customer engagement and employee motivation. But with so many options
World of PUG Blog July 15, 2025
FEATURE: Loyalty is Dead. Google Just Killed It.
by Steve Bocska AI assistants are taking control of the customer journey—and if brands don’t act fast,
FEATURE: Albertsons for U: Why Loyalty Shouldn’t Be Automatic (or Forgettable)
by Steve BocskaA Bold Prediction: Loyalty Lost in Plain SightA recent strategic shift for Albertsons “for U”
World of PUG Blog March 28, 2025
The ROI of Real Engagement: Why Gamification Is No Longer a Nice-to-Have
by Steve BocskaIt’s no secret that I feel customer loyalty programs are fundamentally broken. Despite decades of
World of PUG Blog February 20, 2025
FEATURE: Where’s the Beef in Portillo’s Loyalty Strategy? Why Going App-less Could Leave Customers Cold
by Steve Bocska Most loyalty and marketing analysts take the easy road. They wait until a program
World of PUG Blog October 10, 2024
Missing the Sweet Spot: How Dunkin’ Rewards Falls Short of Loyalty Perfection
by Steve BocskaAmong the behemoth fast food and coffee chains of the world, loyalty programs have become
World of PUG Blog October 8, 2024
The KPI Lie: How Outdated Engagement Metrics Are Costing You Customers
by Steve BocskaSteve is the CEO and founder of PUG Interactive Inc., a company specializing in
World of PUG Blog August 28, 2024
Unwrapping Chipotle Rewards: The Magic and the Misses
by Steve BocskaHaving spent decades in the trenches of video game design and customer engagement, I’ve seen
World of PUG Blog August 8, 2024
Code Moo or Code Meh? Does Chick-fil-A’s Latest Gamification Effort Fall Short?
by Steve BocskaCode Moo and the Three Pillars of Engagement: A Case Study in Missed OpportunitiesOver the