Surprises are earned or scheduled in ways that keep users engaged and interested, increasing user retention, building brand loyalty, and driving revenue.
Quick to Launch
Surprise and delight programs require very little planning and support meaning businesses can bring playful engagement and interactions to their customers immediately driving their business objectives.
Emotional Connection
Build emotional connections with positive and unexpected experiences that drive stronger brand loyalty and make customers feel appreciated and valued.
Positive Brand Image
Brands with surprise and delight programs are seen as being customer-centric and caring which contributes to a positive brand image and reputation.