Advanced Loyalty for Retail
Forge Authentic Relationships,
Minimize Customer Churn
Healthy customer communities can’t be achieved through simple points programs, repetitive offers, and thin social media campaigns. Next-generation customer loyalty solutions call for meaningful, cross-channel engagement and sincere, ongoing interactions.
The World of PUG
Retail Industry Challenges
Know your customers on a personal level
Customers come in all shapes and sizes and building meaningful relationships require engagement pathways that make each one feel special and appreciated.
Track activities across all touchpoints
It's important to interact with customers both in person and online at every step of their experience with your brand, so that you can gain valuable information and really understand them.
The right engagement for the right moment
Paying attention to what customers do within a variety of contexts is essential for building strong, healthy brand-customer relationships.
Loyalty can’t be bought, it has to be earned. Let us show you customer loyalty solutions that really work.
Key Features for Retail
Enterprise Integration
with CRM’s, data warehouses, POS, content management systems, rewards programs, and authentication systems.
Segmented campaigns
and personalized adaptive quests create intrigue and drive community participation.
Recognition, leveling and reward
systems keep communities highly motivated, retained, and loyal.
Dynamic personal profiles
highlight the customer history keeping their sentiment and engagement high.
Engagement loops
based on gameplay models provide dramatics boosts to interactivity and interest.
Aggregated community insights
paint a clear picture of how your customers are segmented, providing valuable opportunities for resource optimization and targeting
See the future of online loyalty
Miles beyond traditional loyalty
Full integration with CRM and the entire marketing technology stack to drive playful engagement and loyalty.
PUG Interactive is uniquely positioned to lead in the space of gamified loyalty due to their keen ability to merge native psychological motivations with game design principles that will yield the best outcomes for both the user and the business.
PUG solutions were a big improvement over simple CRM’s and basic engagement technologies. It’s a fresh way of looking at integrated customer engagement.”
We selected PUG and their Picnic platform from over 30 suppliers around the world. They’ve helped us go where no one has gone before with customer engagement.”
It’s not just a traditional loyalty program. The broader platform provides opportunities to interact, play with us, and complete powerful interactive challenges, games, activities, and more — both online and in the real world.”
A response rate of two percent is good. A response rate of five percent would be a cause for celebration. The results for our program defies explanation (47.8%) .”
Over 15+ Years in the Making
