Forge Authentic Relationships,
Minimize Customer Churn
Healthy customer communities can’t be achieved through simple points programs, repetitive offers, and thin social media campaigns. Next-generation customer loyalty solutions call for meaningful, cross-channel engagement and sincere, ongoing interactions.
with CRM’s, data warehouses, POS, content management systems, rewards programs, and authentication systems.
and personalized adaptive quests create intrigue and drive community participation.
systems keep communities highly motivated, retained, and loyal.
highlight the customer history keeping their sentiment and engagement high.
based on gameplay models provide dramatics boosts to interactivity and interest.
paint a clear picture of how your customers are segmented, providing valuable opportunities for resource optimization and targeting
Full integration with CRM and the entire marketing technology stack to drive playful engagement and loyalty.
PUG solutions were a big improvement over simple CRM’s and basic engagement technologies. It’s a fresh way of looking at integrated customer engagement.”
We selected PUG and their Picnic platform from over 30 suppliers around the world. They’ve helped us go where no one has gone before with customer engagement.”
It’s not just a traditional loyalty program. The broader platform provides opportunities to interact, play with us, and complete powerful interactive challenges, games, activities, and more — both online and in the real world.”
A response rate of two percent is good. A response rate of five percent would be a cause for celebration. The results for our program defies explanation (47.8%) .”