Advanced Loyalty for Travel & Tourism
Emphasis on Experiences
Are Creating New Markets and Driving Interest
More and more travelers are looking for meaningful and personalized experiences instead of just destinations. Unique and immersive gamified visitor engagement can enhance these journeys and cater to the specific needs and preferences of individuals.
The World of PUG
Travel & Tourism Industry Challenges
Reaching customers is more difficult than ever
Marketing noise is everywhere, but leveraging digital engagement platforms along with other digital marketing channels can create unique and memorable campaigns that really resonate.
Travelers want to feel unique and special
Advances in technology have made it possible to personalize offerings and create individualized experiences, from pre-arrival all the way through to post-departure.
Technology that enables, doesn’t get in the way
Emerging platforms are transforming the travel and tourism industry creating new opportunities for businesses to improve their offerings and customer experiences.
Key Features for Travel & Tourism
Segmented campaigns
and personalized adaptive quests create intrigue and drive community participation.
Recognition, leveling and reward
systems keep communities highly motivated, retained, and loyal.
Enterprise Integration
with CRM’s, data warehouses, POS, content management systems, rewards programs, and authentication systems.
Engagement loops
based on gameplay models provide dramatics boosts to interactivity and interest.
Dynamic personal profiles
highlight the customer history keeping their sentiment and engagement high.
Aggregated community insights
paint a clear picture of how your customers are segmented, providing valuable opportunities for resource optimization and targeting
World-class engagement for travel & tourism is a click away
Pre-arrival and Post-departure Engagement
Weekly quizzes and quests unlock content and rewards driving interest and engagement.
PUG solutions were a big improvement over simple CRM’s and basic engagement technologies. It’s a fresh way of looking at integrated customer engagement.”
We selected PUG and their Picnic platform from over 30 suppliers around the world. They’ve helped us go where no one has gone before with customer engagement.”
It’s not just a traditional loyalty program. The broader platform provides opportunities to interact, play with us, and complete powerful interactive challenges, games, activities, and more — both online and in the real world.”
A response rate of two percent is good. A response rate of five percent would be a cause for celebration. The results for our program defies explanation (47.8%) .”
Over 14+ Years in the Making
