Advanced Loyalty for Food & Beverage
Engagement and Recognition
for Unbreakable Customer Relationships
Surviving in the food & beverage industry means cultivating a loyal community that will continue to buy from your brand no matter what. Our loyalty program software can recognizing customer needs and preferences to build strong relationships that cannot easily be broken.
The World of PUG
Food & Beverage Industry Challenges
Loyalty program software all look and act the same
Most restaurant loyalty programs offer similar rewards and perks, making it difficult for customers to distinguish between them.
Overemphasis on the purchase, too little on the relationship
Customer engagement strategies rarely take into account individual preferences and behaviors, leaving the relationships feeling cold and impersonal.
Keeping customer experience from becoming stale
Failure to keep customer engagement initiatives fresh and interesting can make them disengaged, restless, and seeking other options.
Key Features for Food & Beverage
Points, rewards, levels and recognition
keep communities highly motivated, retained, and loyal.
Rich user profiles
highlight the customer history keeping their sentiment and engagement high.
Repeat engagement drivers
based on gameplay models provide dramatics boosts to interactivity and interest.
Segmented campaigns
and personalized adaptive quests create intrigue and drive community participation.
Enterprise integration
with CRM’s, data warehouses, POS, content management systems, rewards programs, and authentication systems.
Community insights reporting
paint a clear picture of how your customers are segmented, providing valuable opportunities for resource optimization and targeting
World-class restaurant loyalty is just one click away
Stand Out From the Loyalty Crowd
Customers buy, play, redeem, and respond to unlock new quests and challenges, maximizing engagement and loyalty.
PUG Interactive is uniquely positioned to lead in the space of gamified loyalty due to their keen ability to merge native psychological motivations with game design principles that will yield the best outcomes for both the user and the business.
PUG solutions were a big improvement over simple CRM’s and basic engagement technologies. It’s a fresh way of looking at integrated customer engagement.”
We selected PUG and their Picnic platform from over 30 suppliers around the world. They’ve helped us go where no one has gone before with customer engagement.”
It’s not just a traditional loyalty program. The broader platform provides opportunities to interact, play with us, and complete powerful interactive challenges, games, activities, and more — both online and in the real world.”
A response rate of two percent is good. A response rate of five percent would be a cause for celebration. The results for our program defies explanation (47.8%) .”
Over 15+ Years in the Making
